Summary
I’m a former Cloud Support Associate at Amazon Web Services (AWS) with enterprise-level expertise on containerised services like ECS, EKS, Fargate, and ECR. I work directly with Business and Enterprise customers, troubleshoot infrastructure issues, replicate problems in lab environments, and deliver clear, actionable solutions. Before AWS, I completed a DevOps internship at Cylynt where I wrote automation scripts in Python, worked with AWS services like S3 and Athena, and supported frontend development using Oracle APEX. I’ve also worked on-site with Netflix productions, managing logistics and keeping things moving under pressure. I’m hands-on, calm under fire, and serious about improving my technical depth. I’m always learning, always building, and always looking to level up.
Core Competencies
- AWS Services (Containers)
- Technical Troubleshooting & Customer Support
- Agile Development & Collaboration (Jira)
- Communication & Team Coordination
- Software Development
- Event Management & Organisation
Technical Skills
- AWS Services: EKS, EKS-A, EKS Launch Wizard, ECS, Fargate, App Mesh, Batch, Cloud Map, ECR
- Observability: Prometheus, X-Ray, CloudWatch, Grafana
- Database: MySQL, SQL, MS-Access, Oracle
- Networking: IP addresses, CIDR, subnets, NAT, firewall rules, ports, DNS, DHCP, routing
- Operating Systems: MacOS, Linux (Ubuntu & Amazon Linux), Windows
- Languages: Python, Java, Swift (UI Kit), C#, HTML, CSS
- Frameworks: MVVM, MVC
- Tools: Docker, GIT, Jira, Kubernetes
- Testing: Unit-Testing, Test-Driven Development (TDD)
Experience
Amazon (Cloud Support Engineer - Containers) | July 2024 - July 2025 | Dublin, Ireland
- Provided tier 2 technical support to Business and Enterprise customers on AWS container services
- Mentored an internal colleague towards successfully completing the AWS Solutions Architecture Associate (SAA-C03)
- Reversed low customer sentiment on multiple cases by quickly identifying root causes and delivering clear communications and analysis to the customer
- Designed and executed remote replication strategies in isolated environments to validate solutions for complex containerised deployments
- Earned consistent praise for clarity and technical insight, clear communication and systematic troubleshooting approach
- Achieved a 100% five star rating from my case work, providing customers with technical guidance and troubleshooting
Cylynt (DevOps - Intern) | Feb' 2022 - August 2022 (8 months) | Dublin, Ireland
- Developed Python automation scripts to streamline internal data conversions and operations
- Gained hands-on experience working with Docker, AWS services (i.e: S3, Athena etc)
- Contributed to frontend enhancements using Oracle Apex and maintained database tasks using SQL and Oracle
- Collaborated in an Agile team, tracking development and tasks with Jira
Netflix - Alfea 2 Productions DAC (Temporary Road Crew) | Aug' 2022 - Sept' 2022 (2 months) | Wicklow, Ireland
- Coordinated traffic in a one-way street system at a T-junction
- Managed transportation logistics for actors, props, and equipment
- Demonstrated clear communication skills within the team.
- Thrived in high-pressure situations, particularly during peak traffic times.
Education
BSc (Hons) in Computer Science (2.1 Honours) at NCI | 2019 - 2023 | Dublin, Ireland
Interests & Activities
- Every Sunday for over two years, I have been organising and hosting a welcoming environment for a Japanese and English language exchange meet-up, that averages 15-30 participants to engage in meaningful and cultural exchanges and is inclusive to all language levels
- I volunteer at Experience Japan Hanami Festival annually, an event celebrating Japanese-Irish culture and I volunteer at Dublin Comic-Con, assisting in various tasks to ensure the smooth operation of the events
including event setup, attendee assistance and coordination of
- Learning Japanese as a secondary language with the goal of reaching N1 language proficiency level
- Reading books